Service Please

July 31, 2012 at 6:12 am | 2 Comments »

I could also title today’s episode Fix My Electronic Shit since the day was mostly about correcting my recent high-tech troubles. Took the iMac into the Apple Store. Given the dismal record, I should have a full head of fury but everyone in the store is so goddamn nice. It’s tough to maintain rage when they appear horrified by my story, apologize profusely and smile. Say things like, “This should not have happened. I’m deeply sorry. We’re going to do our best to get this fixed.” Any company involved in customer service needs to be studying what Apple has achieved. Part 2 is the equally epic camera saga. The second Canon Powershot Elph 300 HS body arrived this afternoon. Fourth compact Canon if you’re keeping count. It’s the final shot I’m giving Canon. If it goes bad, I’m swearing off Canon products for good. Actually if I only dealt with Canon on these issues, I probably would have written the brand off long ago. But I bought from Amazon, which has been great about taking back the badly-designed S100’s and latest broken Elph 300 HS. And of course it wouldn’t be a complete video without cute shots of the girls.

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