Die Comcast. Die.

March 23, 2010 at 6:35 pm | 2 Comments »

How can a company be so inept? Each time I have to deal with Comcast, I’m left seething. From the phone system that chews up minutes reminding me to make sure my cable equipment is plugged in and turned on before it will put me in the queue for an agent who might be able to tell me why the picture is pixellating again to the website that forces me to log in (Username and password on separate pages–I don’t get that one but at least they added a link to the first page that answers, “Where do I enter my password?” No joke.) then asks me to re-enter my address in order to show me the channel lineup, this company can’t get anything right. It would make a great comedy if it were for the tragic fact that we have to pay so much money (over $100/month just for tv) for the privilege of being abused.

If DirecTV ever gets its act together and offers an HD Tivo again or AT&T manages to launch Uverse in our neighborhood, we will happily give Comcast the boot. Until that happy day, I’ll just bitch. Here’s the latest.

Comcast has been monkeying with our channel lineup lately. Mostly good. Adding a number of HD channels but moving some key ones such HBO HD and Showtime HD. You know, things we pay a premium for so I like to know where to find them. Except they did all this without making a peep. I actually had to google “Comcast Bay Area channel expansion” to find out what was going on when Showtime just vanished before Christmas. For a few months, we’ve gotten duplicates of several channels but even that finally stopped last week.

So tonight I find a bold envelope in the mailbox trumpeting Important Channel Change Information Inside. Great, I thought, they’re going to explain what’s been going on. I even hoped they might finally add the elusive BBC America HD to the lineup. But no. Nothing related to Comcast could make that much sense. Instead, I am disappointed to find that they have wasted still more of my last bill sending me a flimsy notice that four lame SD channels are moving. Standard definition version of Comcast SportsNet California, Food Network, TBS and QVC.

Who gives a fuck.

I resent having to pay to get all those hundreds of SD channels. I I don’t want the sports. Or the non-English. Or the public access. Or shopping. Certainly none of the whack-job religious ones, including Fox News.

Let me get just the current HD tier, BBC, Logo, HBO and Showtime. But no, you can’t do that. In order to get what we actually watch, I have to also pay for your hundreds of junk and flotsam.

Inept. Comcast. Two words that go together so well.

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